Have A Suggestion? Tell Irma!


Irma is happy to hear from students, faculty, and staff who want to make UNCG's University Libraries a better place.

If you've made a suggestion, whether in our handy suggestion box in Jackson Library, through our web form, on Facebook, by email, or in person, check here for Irma's response.

Thursday, December 8, 2011

Offices for graduate students

You asked: May graduate students reserve the enclosed studies on the Tower floors?

Irma says: As you can imagine these studies are in great demand and are currently occupied by faculty. We regret that we’re unable to provide studies for graduate students. Graduate students may reserve carrels for their exclusive use for a semester.

Faculty check-outs and recalls

You asked: Why do faculty members get to check out materials for a year without requests for recalls?

Irma says: If you need a book that is checked out you may request it through Interlibrary Loan (ILL). Links to ILL request forms are available from the Libraries online catalog. Most items will be here in 2-3 working days – which is often faster than when a book is recalled.

Also keep in mind that this policy also means students won’t get recall requests when you have items checked out!


Thursday, December 1, 2011

Free Coffee

You asked: The free coffee in the library during finals runs out too soon. Can you give us more?

Irma answered: Yes! Free coffee during finals is super popular, and we are bringing it back this year. And, better yet, the Office of Campus Activities & Programs is teaming up with the Friends of the UNCG Libraries to provide extra coffee. Take a study break on December 6, 7 and 8--we'll have free coffee beginning at 9 pm and then replenish the supplies at midnight. Irma loves green and encourages you to bring your own mug.

Not a coffee fan? We'll have hot chocolate and tea too.

Monday, November 21, 2011

Streaming films



You asked: Can we have online films through the Library as well as the DVDs?


Irma says: We're really glad you're enjoying the film collection. Because of licensing restrictions we are unable to legally provide streaming feature films for general viewing. We do have a great deal of streaming content available at http://library.uncg.edu/info/distance_education/digitalvideo.aspx


however most of these are instruction films that your professors assign in class. We are able to link to streaming feature films for classroom use through Swank Digital Campus; faculty select them and they may only be viewed by specific classes through Blackboard.


So, at the present time the only way we may provide general access to entertainment films is by DVD checkout. Should a streaming option become available for libraries we will certainly look into it!

Thursday, November 17, 2011

DVD and book requests


You asked: Many of you have made film or book suggestions.

Irma says: We'll purchase these as they become available. Check the Libraries catalog to see when your suggestion is here.

Slow computers

You asked: Why are the computers so much slower this year?

Irma says: We're very sorry you've been frustrated with our computers. Thank you for letting us know about the problems you're having.

Many of the speed problems are a result of the entire campus moving to a different network this summer. I'm sure you've noticed differences in all the labs. We are working through many issues these changes created and will continue to do so. We'll keep you posted!